Help & FAQs

At Basehit, we offer several payment methods for your convenience:

• Debit/Credit/Prepaid Card
• Cash on Delivery
• PayPal
• Klarna
• Bank Transfer
• BoxNow Pay on the Go (available only for BoxNow delivery orders)

For more information, visit our Payment Methods page.

Delivery time depends on your location and the shipping method selected:

ACS Courier:
• Greece: 2–4 business days (4–7 for remote areas), €2.50 for orders under €60, free for orders over €60
• Cyprus: 5–7 business days, €7

TNT (European Union):
• Economy Express: 6–10 business days
• Express: 2–6 business days
(Shipping costs are calculated during checkout.)

Box Now: 1–3 business days, €2.30
Skrouz Point: 1–5 business days, €2.40 within Attica / €2.80 outside Attica
Wolt Drive (Express): Within 90 minutes, €4–9
Wolt Next Day: Next business day delivery, €4–9

Note: During high-demand periods (e.g., Black Friday), some delays may occur.

For more details, visit our Shipping Policy page.

To use the B10SUB coupon, you must be logged into your account. If you don’t have one, you can create an account here.

Important: If you used a coupon but didn’t complete your order, the coupon becomes unavailable for reuse. In this case, contact us at +30 210 7104447.

*Coupons do not apply to items in the Bazaar category.

You can return an item within 14 calendar days from the date you receive your order.

For exchanges:
• Greece: The first exchange is free. From the second one onwards: €5 (2.50€ + 2.50€)
• Cyprus: The first exchange is free. From the second one onwards: €14 (7€ + 7€)
• Defective product: Free return shipping for all countries.

For refunds:
Shipping and cash-on-delivery costs are deducted from the total refund. If the return conditions are not met, the products are sent back to the customer at their own expense.

Once we receive your return, we begin the refund process. Depending on the payment method (card, PayPal, bank transfer), the refund will appear in your account within 2–4 business days. Delays may occur due to bank processing times or during peak seasons.

For more details, visit our Return Policy page.

Always follow the washing and care instructions found on the inner label or product tag for best results and longevity.

We do not have a physical store. However, we are always available at +30 210 7104447 or [email protected] to assist you.

For a list of partner stores, please visit our Store Locator page.