SHIPPING POLICY 

 

It includes details on the shipping methods, estimated delivery times, delivery charges, tracking, shipping restrictions and international shipments.

 

Shipping Methods

 

For the delivery of your orders, BASEHIT cooperates with ACS Courier (for Greece and Cyprus) and TNT (Europe and the rest of the world)

 

 

1.Delivery in Greece

All orders in Greece will be delivered by ACS Courier. Our products can be delivered anywhere in Greece and specifically to your delivery address.

 

Days & Delivery times:

In Attica deliveries take daily place by ACS, except for weekends and public holidays, from 09:00 to 18:00. For the rest regions of Greece, delivery times will be in accordance with the opening hours of the local ACS΄s partner or office.

 

Delivery times:

The delivery time of all orders is about 2-4 working days, while for the hard-to-reach areas (DR), it might take 4-7 working days. For more information on hard- to- reach areas, please visit ACS΄s website.

 

Shipping costs:

  • The charge for shipping is 2,50€ for orders up to 60,00€
  • Free shipping for orders over 60,00€
  • Cash on delivery charge: 2,80€. 
  • Regarding purchases over 60,00€, only the cost of cash on delivery is charged.

 

The values above include VAT.

 

In case that ACS fails to deliver our products on the first day, due to the absence of the recipient or for any other reason, they will contact you by phone or leave you a notice and try to deliver them on the next business day. If delivery does not take place either the second time, the parcels will remain for 10 calendar days at the local ACS Courier and after 10 days will automatically and without notice be returned to BASEHIT΄s central warehouses: 28 Panos Street, Galatsi-11146, Athens Greece.

 

 

2.Delivery in Cyprus

 

Days & Delivery times:

All orders in Cyprus are delivered by ACS Courier. Deliveries take place daily, except for weekends and public holidays. Delivery times will be in accordance with the opening hours of the local ACS Cyprus.

 

Delivery times:

The delivery time of all orders is estimated 5-7 working days.

 

Shipping costs:

  • The charge for shipping is 7,00€
  • Free shipping for orders over 100,00€

 

 

3.Delivery to other countries

 

All orders in European Union (except Cyprus) and throughout the rest of the world will be delivered by TNT.

 

Days & Delivery times:

Deliveries take place on days and times that are in accordance with TNT΄s local courier operating rules. Ask your local TNT courier office for more information or visit:

https://www.tnt.com/express/en_gr/site/shipping-tools/tracking.html

 

 

Delivery times:

 

Inside EU

 

  • Economy Express shipping (6-10 days)
  • Express shipment (2-6 days)

 

Outside EU

  • Economy Express shipping (10-14 days)
  • Express shipping (6-10 days)

 

 

Shipping costs:

 

Inside the EU: Charges are calculated at the checkout of the order. The formulation and the final charge of the shipping costs depend on:

  • The billing zone/country of delivery
  • The choice of delivery service: economy express/express
  • Free shipping for orders over 160,00€

 

Outside the EU: Charges are calculated at check out. The formulation and the final charge of the shipping costs depend on:

  • The billing zone/country of delivery
  • The choice of delivery service: economy express/express
  • Free shipping for orders over 160,00€

 

If the country to which our products are shipped and delivered is outside E.U., there is a probability that you may be required to pay exchange rate differences, customs duties, fees, taxes, etc by the competent Authorities. In such cases, you bear the relevant charges. Basehit undertakes neither liability nor obligation to pay for or restitute in any way thereof, such charges.

 

Order processing and delivery times:

  • Orders placed on weekdays before 12:00 and are available in our warehouse, will be processed on the same day.
  • Orders placed on weekdays after 12:00 and are available in our warehouse, will be processed the next working day.

 

Delayed or lost orders:

Ιn case the delivery is delayed more than the expected time, you should contact us by email at: eshop@basehit.gr or by phone + 30 2107104447 ( Monday to Friday 09:30 to 18:00). We are at your disposal to serve you in the best possible way. We cannot take responsibility for delays caused by the transportation company we work with.

Orders placed on busy periods such as Black Friday, fortnightly sales, discount periods, end of the year, Holy Week and generally if there are reasons of force majeure, there may be delays in shipments and deliveries. Delays in some cases may exceed 5-10 working days for orders in Greece and 10-15 working days for international orders.

 

Incorrect or incomplete address:

If your parcel is returned to us due to an incorrect or incomplete address, you must pay the full shipping cost again to have your order sent to a corrected address. We are not responsible for the loss of your order if the address provided is incomplete or incorrect.

 

All times listed above are local Greek time (GMT+2).