If you are not completely satisfied with your purchase, you can return the product to our warehouse in its original packaging, as detailed below. The return can be made within 14 (fourteen) calendar days from the receipt of your order.
In order to make the right choice in terms of size and fit, please read carefully the description of the product you are interested in, which can help you with the fit of the item, for example, whether it has a tight, regular or loose fit. You can also consult the Size Chart.
A.Filling out the return form
Returns are always made by using the Size/Product Change Form or the Refund Form, which are delivered with each order in hard copy.
First, fill in your name and contact details, as well as the order number, date, and receipt/invoice number and then the fields of the returned product: code, colour, size, quantity and the reason for return.
In particular, you fill out:
- The fields of the new product, code, size, colour, quantity, in case of Change.
- The bank account details for the refund in case the original order was paid by cash on delivery. For all other payment methods, the refund will be executed in the same way of payment of the original order.
Returns are made via ACS Courier for orders from Greece and Cyprus. If you decide to return products using a transport company other than ACS Courier, the return will be at your own risk and at your own expense.
For international orders, returns are always made by contacting BASEHIT΄s customer service.
Please pack the product you want to return in its original packaging. If possible, use the parcel in which you received it. It is necessary to include the printed return form completed, as without it the return cannot be proceeded. Deliver your parcel to ACS Courier with the note: «Recipient΄ s Charge» and delivery address:
52 Papaflessa Street, Galatsi, P.O Box 11146, Attica, Greece, BASEHIT.
For your convenience, you have the following options:
Go to your nearest ACS courier, which you can find here:
Via INTERNET proceed to an e-call with ACS courier here:
Contact ACS courier by phone, by searching for the store that serves you here:
Return shipping costs:
Greece: For orders in Greece, the change can be accepted only once without any charge to the customer. If a second change is required, it will always be made after consultation with BASEHIT΄s customer service.
Cyprus: Returns of products are made exclusively after consultation with BASEHIT΄s customer service.
Europe: Returns of products can only be made after consultation with BASEHIT΄s customer service.
Rest of the world: Returns of products are made only after consultation with BASEHIT΄s customer service.
In all orders, regardless of the country, if it is found to be a defective product, the return is free of charge
C.Receipt of the return and completion of the procedure
The procedure followed is the receipt of the parcel by the returns department and quality control of the products. If the returned products comply with the terms and conditions set out in this Returns Policy, you will receive an email confirming that the return has been received and that the procedure will be processed based on your choice.
Otherwise, the relevant department will contact you to inform you.
The expected time of receipt of your return from us is up to 5 working days.
Returns processing options
Refund of money
Once you have received the e-mail confirming acceptance of the returned products, BASEHIT will refund the money using the same payment method you used for your original purchase, other than cash on delivery (as below). You will then receive a new email with an update and information on the completion of the refund. BASEHIT is not responsible for any delays by your carrier or charges that may arise from it. During holidays and discount periods or public holidays, refunds may be delayed.
Cash on delivery: The refund is made to the bank account you have indicated in the return form, within 2-4 working days. You can also send us an email to: firstname.lastname@example.org with your bank account details (Iban, Bank, Name of Beneficiary).
PayPal: The refund to your PayPal account will be made by BASEHIT within 2-4 working days.
Credit/Debit/Prepaid card: The refund to your card will be processed by BASEHIT within 2-4 working days.
The costs of shipping and cash on delivery charges are deducted from the total amount of the refund. If the return conditions are not fulfilled, the products will be returned to the customers at his/her expense.
For returned products, the prices in force are the ones on the date of purchase, as evidenced by the applied receipt/invoice.
- When a consumer wishes to change a product and replace it with another, the total value of the new order must be equal to or greater than the value of the original order.
- When a consumer wishes to make a change to a product, that did not have a discount and replace it with another discounted product, the change will be made on the basis of the original price and not the price of the discount.
- When the consumer wishes to make a change on a product, that was discounted and replace it with another product, the change will be based on the value or the applied receipt/invoice.
You can contact our customer service department at +30 210 7104447 for any additional information.
BASEHIT reserves the right to change at any time, and without prior notice, the values of the products in accordance with the E-Commerce Code of Conduct and the Consumer Protection Terms.
Replacement/Return of defective products
In case the product you received is defective, for your convenience, please follow the steps below:
- Declare by email to email@example.com that the product you received is defective, accompanied by a brief description and if possible, a photo.
- The relevant department will contact you for the next steps.
In case of a defective product, the return costs are borne by BASEHIT. With the return of a defective product, you have the option of replacing it with a new one or with any other product. Also, there is a possibility of returning the total value of your order, which is carried out with the same means of payment that you used for your original transaction. After 14 (fourteen) calendar days, the product is considered to have been received in perfect condition and BASEHIT no longer accepts its return and replacement.
Conformity check for returned products
In any case, the returned products must be in the condition in which they were received. More specifically:
- Must be in perfect condition, without damage and in the original packaging that accompanies the product.
- Have all their original tags and labels attached.
- Be accompanied by a copy of the tax document with which the order was delivered (e.g. Retail Receipt, Invoice etc.).
If the above conditions are respected, you are free to send the products back to us for replacement. Otherwise, we reserve the right to refuse the return.
Non- compliance with the with the Returns Policy
If returned products are not accepted due to non-compliance with the returns policy, you will be notified by BASEHIT customer service. You reserve the right to ask us to return the products to you, but at your own expense. If you do not wish to have the products returned to you, BASEHIT will retain the amount paid for this transaction. The products will remain in our warehouses for a period of 60 days, after which they will be recycled (or donated to charity).
Refunds will not be accepted in the following cases:
- Products that have been used, worn, damaged or washed.
- Products that are not in their original condition.
- Products without complete packaging (without the necessary accompanying documents, without labels, without packaging boxes, without cases etc.)
- Women΄s swimsuit without the protective sticker in its original position.
- Products with undesirable odors.
- Underwear and socks for hygiene reasons, provided that the original packaging has been opened.
- Products of special offers or promotions.
- Products returned after the 14 calendar days set out in this returns policy.
All returns go through the quality control process as soon as they arrive at the central warehouse. After the quality control is completed, you will receive a notification of your return request. In case that a problem is found during quality control on the returned product, BASEHIT customer service will contact you to resolve the issue.
For information of customers, BASEHIT assumes no responsibility for items returned by mistake or items not related to the return that have been placed or left in the packaging or in the returned items.
Cancellation of order
It is possible to cancel the order. In order to proceed with the cancellation, you can inform us as soon as possible by calling us at +302107104447, during the hours that our customer service is open, otherwise send your request to: firstname.lastname@example.org.
In case you have already proceeded with the payment of your order and your order has not been delivered to the transport company, we will immediately refund you the corresponding monetary value, in the same way you made your transaction (Credit/Debit/Prepaid card, Pay Pal or bank deposit etc.)
In case your order has been already delivered to the transport company, then the refund of the monetary value of the cancelled order will be made in the same way you made your transaction (Credit/Debit/Prepaid card, Pay Pal or bank deposit etc.), once the products are returned to the central warehouse and the corresponding procedures are followed based on the terms in force.
Gift refund policy
Gift orders are excluded from the right to a refund, as refunds can only be made to the purchaser of the gift and not to the recipient.
In gift returns, the replacement/exchange must cover the entire original purchase amount.
Orders with different billing and shipping address can be changed only after a phone call to BASEHIT΄s customer service or by written communication by sending your request in writing to: email@example.com